Shipping policy

FREE standard shipping costs in the European Union / FREE express delivery worldwide for order value above 450 EUR.

We ship worldwide from Austria, as follows: via DPD (EU), via DHL Express (rest of the world). If you don't find your country in the list, or if you have any concerns regarding your order, please email us at info@onika-knitwear.com.

After your order has been shipped you will receive an e-mail with a tracking number so you can follow your order.


Shipping costs / time

Austria, Belgium, Croatia, Czechia, Denmark, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovenia

  • Standard delivery free, via DPD. Standard delivery time: 3-5 business days.
  • Express delivery, via DHL Express, 1-3 business days:
    • Austria: 9.90 EUR.
    • Belgium, Croatia, Czechia, Denmark, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovenia: 19.90 EUR.

Rest of EU

  • Standard delivery free, via DPD. Standard delivery time: 5-7 business days;
  • Express delivery: 19.90 EUR via DHL Express. Express delivery time: 1-3 business days.

UK, Rest of Europe (non-EU)*

  • Express delivery 14.90 EUR (free above 450 EUR order value). Delivery time: 2-5 business days.

US, Canada* 

  • Express delivery 29.90 EUR (free above 450 EUR order value). Delivery time: 2-7 business days.

Rest of the world*

  • Express delivery 49.90 EUR (free above 450 EUR order value). Delivery time: 3-10 business days.
*Please kindly note that the customs clearance process varies from one country to another and can be prolonged, especially during the holidays. Regrettably, we have no control over the duration of the customs clearance process.

Taxes and duties

ONIKA-KNITWEAR is responsible for the local taxes and import fees for deliveries to countries outside the EU zone.

Refused packages

In the event of refusing a delivery from ONIKA-KNITWEAR or fail to take the required actions to collect your shipment after our initial delivery attempt to your designated shipping address, you will be responsible for the initial shipping costs, any import fees accrued on the package, and the expenses associated with returning the package back to ONIKA-KNITWEAR. The deducted amount will be from your merchandise refund.
During shipping, Onika-Knitwear is not held responsible for any incident or loss.

You can always contact us for any return question at info@onika-knitwear.com.