Refund policy

 

Easy Returns

If you are not satisfied with your purchase you have 14 days from the moment you receive your order to make a return of the full, complete products that you no longer want and we will issue you a refund. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@onika-knitwear.com. We will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that currently we do not offer free returns. If you need to make a return, please note that a cost of 9 EUR for the EU countries, 15 EUR for the UK, US and Canada, and 25 EUR for the rest of the world, will be charged. We appreciate your understanding and commitment to sustainability.

During shipping, Onika-Knitwear is not held responsible for any incident or loss.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items


Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return. If the item meets our refund criteria, you'll receive a refund to your original payment method, minus the shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at info@onika-knitwear.com.